Kishan Patel | Portfolio

About

I focus on reliability, clear fixes, and tidy documentation. Day-to-day that’s Windows 10/11, Microsoft 365, AD user/group tasks, imaging (Intune/USB), and common desk-side issues (AV, printers, onboarding, asset updates). I keep ticket hygiene tight (ServiceNow/Jira), write simple KBs, and use light scripting (PowerShell/Python) for inventory/log parsing. I’m comfortable with basic Linux/CLI, networking checks (port/VLAN/DHCP/DNS), and change/incident procedures.

My cybersecurity training means I default to least privilege, patching, and safe configurations; my interest in DevOps has me thinking in terms of automation, logs, and repeatable runbooks. I’m Calgary-based, eligible to work anywhere in Canada, and ready to add value on site or hybrid.

Experience

IT Technician (Volunteer)

Calgary Drop-In & Rehab Centre · Calgary, AB

Nov 2025 – Present

Sanitized drives on donated PCs per standard; logged wipe ID/serial/pass-fail and prepped systems for redeployment.
Deployed Windows (standard image), created/activated local/admin account, and applied Windows Update and vendor drivers.
Updated BIOS/firmware; enforced UEFI/TPM/Secure Boot, set boot order, and validated hardware health (SMART, memory, thermals).
Ran functional QA (NIC link, display, USB, HID); documented faults and routed to repair; completed asset intake/inventory (serial/spec/BIOS/OS build) and labeled/packaged for distribution.

Tech Specialist & Customer Service

Bombay Spices Grocery Store · Calgary, AB

Aug 2024 – Present

Operate and troubleshoot POS systems, Windows 10/11 devices, and M365 applications. Manage customer profiles in the Bombay Points app, including point transfers and account updates.
Process refunds and special orders through internal systems, ensuring accuracy and compliance. Support inventory control, stock ordering, and weekend deliveries. Resolve customer inquiries in-store and by phone.

Projects

IT Support Simulation Lab

Personal Lab · IT Support

Configured a fully functional IT helpdesk simulation using osTicket in a virtualized lab environment. Built and managed the environment to replicate real-world IT support workflows, showcasing networking, Linux administration, and ticketing system management.

Windows 11 Active Directory Ticketing

Blue Team Mimikatz Detection

Security Lab · Blue Team

I built this lab to simulate how a Blue Team can detect a credential dumping attack using Sysmon and Splunk. I ran a real Mimikatz attack inside a Windows 10 VM and created a Splunk alert to catch it.

Windows Logs Sysmon Security

Education

Southern Alberta Institute of Technology (SAIT)

Diploma – Management and Leadership · GPA 3.65 / 4.0

Jan 2025 – Aug 2025

Southern Alberta Institute of Technology (SAIT)

Post-Diploma – Cybersecurity for Control Systems · GPA 3.95 / 4.0

Jan 2024 – Aug 2024

Sardar Patel University

Bachelor of Computer Applications · GPA 8 / 10

May 2020 – May 2023

Skills & Tech Stack

Operating Systems

Windows 10/11 · Basic Linux

Support & Collaboration

ServiceNow · Jira · Microsoft 365 · Teams

Identity & Access

Active Directory · Users & Groups

Networking

VLANs · DHCP · DNS · Port checks

Scripting & Automation

PowerShell · Python (basic)

Tools & Security

Wireshark · Nmap
Basic endpoint security & patching
Documentation & KB writing

Contact

Kishnptll@gmail.com

linkedin.com/in/kishnpatel

Website

kishxnpatel.com